TERMS AND CONDITIONS
The following General Terms and Conditions of Sale govern the offer and sale of products on this web site. We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions.
We offer an Exchange Only* Return Policy on unworn, unwashed and sealed merchandise. If you find it necessary to exchange any part of your order, please return the item(s), within 30 days of delivery, with the supplied address label from your package, or ship to the address on our Help Page with your name, email address and order number. Please note, you will be responsible for all postage. Once your merchandise has been returned, we will issue a store credit for the total value of your exchange, via email within 24-48 hours. Please contact customer service with any questions or concerns.
*No order modifications, cancellations, exchanges or returns on sale items, seasonal holiday items, or items marked final sale.
Pre-orders will not ship until the date specified in the product description and are often subject to change for reasons beyond our control. Additional products purchased with a pre-order will not ship until the date specified in the description of the pre-ordered item. Multiple pre-orders purchased together will not ship until the latest pre-order date.
Every effort is made to ship customer orders complete. Complete orders will be shipped at once. Incomplete orders will be held for a short time so that we can ship all items at one time. You will be notified immediately if we anticipate the item(s) to be on back order for an extended period of time.
Promotional items and giveaways are NOT guaranteed and will only be available while supplies last.
Discount codes are specific to the offering store and may be disabled during other store-wide sales. All codes must be entered during checkout and cannot be applied to previously placed, or existing orders.
Domestic orders take 1-2 business days to process, plus transit time; UPS 3 Day Select (1-3 Business Days), UPS Ground (1-5 Business Days), UPS Mail Innovations (1-5 Business Days), USPS Media Mail (1-10 Business Days).
We ship just about everywhere. International orders take 1-2 business days to process, plus transit time; USPS Mail Innovations (In some small countries, there will be no tracking beyond departure) can take 1 to 8 weeks on average for delivery. Please be patient with this service. DHL Express (With worldwide tracking, door-to-door, but substantially more expensive) will take 1-7 days on average, depending on its destination. Very important to note, international shipping can often be unreliable. All international customers are subject to the customs laws, duties and taxes of the destination country. Often times packages will get held at customs for long periods of time. It is your responsibility to recover your package from these offices, in the event of a delay. Hello Merch is not responsible for any items lost, stolen or damaged in International transit. However, If your package is returned to us for any reason, we will notify you by email immediately. If you do not respond within 5 business days, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and re-stocking fees.
If you have entered incorrect shipping information and fail to notify us before your order ships, you will be contacted when/if the carrier returns the package to our warehouse. If you do not respond within 5 business days, we will return the item(s) into our inventory and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.
Our records are pristine when packed. Please be aware we DO NOT issue refunds or replacements for minor cosmetic damage, such as corner dings, bends, split inserts, and so on. We pack our vinyl very securely and carefully in custom crafted boxes, but in some cases this type of wear is simply unavoidable in shipping.